Service Delivery 

Atlanta, GA

Category: Support

Type: Summer Internship (June – August)

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

In the Internship in Service Delivery at Montra Solutions, you will work with Montra’s Service Delivery team to provide support for the IT services that are being provided to our customers. Work will include some direct interaction with customers and will also include fulfillment of services that require hardware and software support capabilities.

RESPONSIBILITIES:

• Support the Service Delivery team in delivering great customer service on customer hardware, software and other systems
• Troubleshoot issues with customer systems as well as internal systems used for supporting customer
• Update software and maintain hardware when requested
• Provision new or returned desktops, servers or other systems
• Research technology solutions and report pricing and options to supervisors
• Work on tools that improve the service delivery processes of the company

REQUIRED QUALIFICATIONS:

• Must be open and excited to learn new technologies
• Must have strong communication skills, both written and oral
• Should be customer service-oriented

PREFERRED QUALIFICATIONS:

• Experience in managed IT services, telco, cableco, security or networking
• Experience is data analytics and visualization

EDUCATION REQUIREMENTS:

• Must be in pursuit of a Bachelor degree at an accredited institution

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and service operations to support our rapidly growing customer base. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations, so that their applications and data are available, protected, and in compliance. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

• You have a passion for delivering great customer service
• You like innovating for reliability, availability and security
• You are motivated by disrupting the norm
• You thrive in the frenetic energy of a startup

WHAT WE OFFER

• Competitive salary
• Full benefits coverage
• Professional development stipend
• Flexible work environment
• Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at

www.montra.io/careers.

Service Delivery 

Atlanta, GA

Category: Support

Type: Summer Internship (June – August)

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

In the Internship in Service Delivery at Montra Solutions, you will work with Montra’s Service Delivery team to provide support for the IT services that are being provided to our customers. Work will include some direct interaction with customers and will also include fulfillment of services that require hardware and software support capabilities.

RESPONSIBILITIES:

• Support the Service Delivery team in delivering great customer service on customer hardware, software and other systems
• Troubleshoot issues with customer systems as well as internal systems used for supporting customer
• Update software and maintain hardware when requested
• Provision new or returned desktops, servers or other systems
• Research technology solutions and report pricing and options to supervisors
• Work on tools that improve the service delivery processes of the company

REQUIRED QUALIFICATIONS:

• Must be open and excited to learn new technologies
• Must have strong communication skills, both written and oral
• Should be customer service-oriented

PREFERRED QUALIFICATIONS:

• Experience in managed IT services, telco, cableco, security or networking
• Experience is data analytics and visualization

EDUCATION REQUIREMENTS:

• Must be in pursuit of a Bachelor degree at an accredited institution

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and service operations to support our rapidly growing customer base. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations, so that their applications and data are available, protected, and in compliance. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

• You have a passion for delivering great customer service
• You like innovating for reliability, availability and security
• You are motivated by disrupting the norm
• You thrive in the frenetic energy of a startup

WHAT WE OFFER

• Competitive salary
• Full benefits coverage
• Professional development stipend
• Flexible work environment
• Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at

www.montra.io/careers.

Service Desk Analyst

Atlanta, GA

Category: Support

Type: Full-time

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

Montra is currently seeking a highly skilled Service Desk Analyst with the drive and determination to help us support our growing client base. We are seeking a problem-solver with a proven track record of working within a team to successfully address challenging IT issues. This position will include identifying customer issues and utilizing a structured problem management and resolution process to remediate them within established SLAs.

This position requires dedication, persistence, follow-up, effective use of available resources, and a desire to deliver great customer service. Candidates must be energetic and motivated to learn new technologies and services. The position reports to the Director of Service Operations.

RESPONSIBILITIES:

• Utilize our remote monitoring and management (RMM) and professional services automation (PSA) tools along with other service-specific tools and technologies to deliver great customer support
• Manage, maintain, troubleshoot and support our customer’s systems, networks, software, SaaS, security and cloud services.
• Collaborate with NOC staff, engineering, field technicians, and external vendors to resolve service issues.
• Act as an externally facing point of contact with customers and vendors during issue resolution.
• Act as an internally facing point of contact to escalate issues and communicate resolution status.
• Oversee and execute planned maintenance work, minimizing impact to services
• Prepare and present service monitoring reports to management.
• Participate in ongoing manufacturer and certification training.

REQUIRED QUALIFICATIONS:

• Proficiency in MacOS and Windows Systems in an Enterprise environment
• Excellent knowledge of our supported software, services and technologies
• Strong interpersonal skills to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Ability to learn quickly and adapt to changing requirements
• Strong English-language written and oral communications skills
• Outgoing, organized, detailed-oriented, dependable and flexible
• Background check and drug screen required

PREFERRED QUALIFICATIONS:

• Microsoft Certified Professional status
• Experience with HP, Cisco, VMware and Citrix technologies a plus
•  Knowledge and experience with server hardware and OS (Linux, Windows), security and networking
• Knowledge and experience with virtual server technologies (VMWare/Hyper-V/Citrix)
• Network certifications such as CCNA/CCNP/CCIE.

EDUCATION REQUIREMENTS:

• Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 4 years of relevant work experience.

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and service operations to support our rapidly growing customer base. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations, so that their applications and data are available, protected, and in compliance. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

• You have a passion for delivering great customer service.
• You like innovating for reliability, availability and security.
• You are motivated by disrupting the norm.
• You thrive in the frenetic energy of a startup.

WHAT WE OFFER

• Competitive salary
• Full benefits coverage
• Professional development stipend
• Flexible work environment
• Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at

www.montra.io/careers.

Senior Security Engineer

Atlanta, GA

Category: Service Delivery

Type: Full-time

Experience: Senior Level

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

Montra is building a modern, ‘born in the cloud’ application suite that is implemented in cloud-native functions on both Azure and AWS. As a key member of our team, your skills will be expanded by working with leading-edge services on the latest platforms on the planet.

As a Senior Security Engineer at Montra Solutions, you will ensure our customers’ posture is designed, configured, and managed reliably and securely. Systems under management include security information and event management (SIEM), firewalls, IDS/IPS, end-device security, dark web scanning, and file encryption solutions. We’re looking for an engineer that enjoys building and managing scalable security solutions and working with our customers as their needs change and grow.

RESPONSIBILITIES:

•  You will design, implement and manage SIEM solutions for Montra’s customers.
• You will manage secure solutions for cloud, on-premise and hybrid environments.
• You will own security monitoring and scanning processes for multiple Montra customers.
• You will serve as a key member of Montra’s information security team.
• You will investigate security incidents and report findings to leadership.
• You will be an advocate for security services at Montra.

REQUIRED QUALIFICATIONS:

• 4+ years of experience engineering and administering security technologies
• Experience managing event monitoring, including log management and AlienVault SIEM
• Experience coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring activities.
• Experience with vulnerability management, identifying threats and Incident response.
• Knowledge of networking protocols and addressing schemes, e.g., DNS, HTTP, and TLS TCP/IP functions, CIDR blocks, subnets, addressing, communications, etc.
• Demonstrated ability to establish relationships and build rapport with colleagues and customers at all levels.
• Excellent oral and written communication skills with the ability to communicate security concepts to a technical and non-technical audience including senior management
• Qualified candidates must be eligible to work in the United States. We are not able to provide visa sponsorship for this position.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a technical field or 8 years of equivalent work experience.
• Relevant certifications such as CISSP, CEH, GPEN, GSEC, OSCP, vendor credentials from relevant vendors, etc.
• Experience securing and monitoring Linux hosts in AWS or other cloud providers (GCP, Azure.)
• Solid and demonstrable understanding of Docker and Kubernetes.
• Some programming and/or scripting experience in any language or scripting tool.
• Experience automating security tools and processes.
• Experience defining how logs should be parsed and writing new correlation rules.
• Understanding of endpoint security solutions including DLP, EPP, file integrity monitoring.
• Experience with anti-virus software, intrusion detection and prevention, next-generation firewalls, and content filtering technologies.
• Experience planning and developing security policies, procedures, and standards.
• Experience in designing secure networks, systems, and application architectures.

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and operations to support multiple customers. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations so that their applications and data are available when they need it. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

• You have a passion for delivering great customer service
• You like innovating for reliability, availability, and security
• You are motivated by disrupting the norm
• You thrive in the frenetic energy of a startup

WHAT WE OFFER

• Competitive salary + equity
• Full benefits coverage
• Professional development stipend
• Flexible work environment
• Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.