Service Delivery – Summer Internship

Service Delivery 

Atlanta, GA

Category: Support

Type: Summer Internship (June – August)

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

In the Internship in Service Delivery at Montra Solutions, you will work with Montra’s Service Delivery team to provide support for the IT services that are being provided to our customers. Work will include some direct interaction with customers and will also include fulfillment of services that require hardware and software support capabilities.

RESPONSIBILITIES:

  • Support the Service Delivery team in delivering great customer service on customer hardware, software and other systems
  • Troubleshoot issues with customer systems as well as internal systems used for supporting customer
  • Update software and maintain hardware when requested
  • Provision new or returned desktops, servers or other systems
  • Research technology solutions and report pricing and options to supervisors
  • Work on tools that improve the service delivery processes of the company

REQUIRED QUALIFICATIONS:

  • Must be open and excited to learn new technologies
  • Must have strong communication skills, both written and oral
  • Should be customer service-oriented

PREFERRED QUALIFICATIONS:

  • Experience in managed IT services, telco, cableco, security or networking
  • Experience is data analytics and visualization

EDUCATION REQUIREMENTS:

  • Must be in pursuit of a Bachelor degree at an accredited institution

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and service operations to support our rapidly growing customer base. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations, so that their applications and data are available, protected, and in compliance. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

  • You have a passion for delivering great customer service
  • You like innovating for reliability, availability and security
  • You are motivated by disrupting the norm
  • You thrive in the frenetic energy of a startup

WHAT WE OFFER

  • Competitive salary
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at

www.montra.io/careers.

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