7 Step Checklist for Secure and Reliable Laptop Imaging

Your company’s laptops are a valuable business tool that enables the success of your workforce. It contains important information and files that are necessary for your work. That’s why it’s important to have a setup and a backup plan for your laptop imaging. In this blog post, we will discuss the best practices for laptop imaging so that you can keep your company data private and secure. When onboarding an employee, it is essential to set up their device and make sure to securely delete everything if a previous employee had that device. Laptop imaging can vary from business to business, so it is important to include specific instructions when onboarding a new user. 

1. Start with a Fresh Image

It can be tempting for companies to try to skip the imaging process when deploying new or re-used laptops. By starting with a newly imaged device, companies can document updates and changes more effectively, and avoid accidentally duplicating bad software or private data. In addition, starting fresh provides an opportunity to review and improve upon existing processes. It may take some extra time up front, but the long-term benefits of starting from scratch are typically worth the investment.

2. Identify User Profiles

When it comes to information management, one size does not fit all. That’s why it’s important for companies to tailor their systems to the specific needs of each team or department. Accounting departments, for example, have very different needs than design centers. As such, it is often useful to create different master PC images for each department. This helps to optimize workflow and ensure that employees have the programs, permissions, and privileges they need to do their jobs effectively. While it takes a bit of effort to set up separate images for each department, the benefits can be well worth the investment.

3. Verify Device Compatibility

Not every PC Image will work for every workstation. Therefore, it’s crucial to consider things like computer type, hard drive capacity, RAM, graphics processing power, operating system, and compatible software before beginning. This is because something as simple as a system update can render some programs obsolete. By taking all of these factors into account, you can ensure that your Master Image will be compatible with all of the systems it needs to be used on. In doing so, you’ll save yourself a lot of time and headache in the long run.

4. Create a Master Image

With deployment criteria validated, IT technicians can initiate a Master Image. There are many programs available to facilitate the creation of a computer image, and IT professionals should determine which one is best suited for a company’s needs. Before deploying a PC image, technicians should patch the Operating System (OS) to ensure images are as up to date as possible. Next, technicians should install and update applications relevant to the target user’s system and configure appropriate permissions and privileges.

5. Maintain Drivers

Device drivers are programs that control devices connected to a computer. In most cases, devices are connected directly to the computer via cables, but they can also be connected wirelessly. Drivers allow the computer to communicate with the device and to use its features. For example, a printer driver allows the computer to send data to the printer so that it can print it. Drivers are generally specific to a particular make and model of device, and they need to be kept up to date to work correctly. When technicians update a computer’s operating system, they typically also update the device drivers. This ensures that all the devices will continue to work correctly with the new operating system. Technicians should double-check that all drivers are up-to-date and functioning correctly before updating any computer image. 

6. Audit Master Image Regularly

Companies should develop a process for keeping the master image optimized. A best practice is to schedule a monthly audit of master images to ensure programs, permissions, and privileges are functional and current. This practice helps minimize the number of system updates and configuration changes needed each time imaging is applied.

7. Document Changes

Companies should remain diligent about documenting changes or updates to any Master Image. Proper documentation can save IT departments hours of headaches by simply noting the date of image, base configuration, and changes since the last version. 

While this laptop imaging checklist only features the high-level steps for internal IT departments to consider, it should give you a general framework for simplifying the deployment of multiple devices. Organizations should reference this imaging checklist throughout their planning and strategy phases to develop realistic timelines and budgets. 

Laptop imaging is a vital part of keeping your company’s data private and secure. By following the best practices for laptop imaging, you can ensure that your data is protected in the event of an employee departure, hardware return, or other change of control incident. If you need help with setting up laptop imaging for your business, contact our experts today at sales@montra.io 

12 Cyber Readiness Strategies #7 and #8

In our last blog post, we discussed cyber readiness strategies: #5 Back-Up Everything and #6 Don’t Neglect Compliance. Continuing our series this week are discussing strategies #7 and #8, Continuous Network Intelligence and Security Awareness Training. In 2021 businesses suffered 50% More Cyberattack Attempts per Week in 2021 and as a business owner, it is not only important to continuously monitor your networks for any suspicious activity, but also to prepare employees for any type of cyber attack.  

7. Continuous Network Intelligence

Technology is always changing and advancing, which can mean new vulnerabilities for your organization. Staying on top of these changes is critical to reducing the risk of a cyberattack. This is where continuous network intelligence comes in. By monitoring your network and systems continuously, you can quickly identify and patch any vulnerabilities. In fact, continuous monitoring is one of the best ways to detect a cyber-attack early. One of the strategies attackers will use is ransomware attacks. What is a ransomware attack? A ransomware attack is when an attacker encrypts your data and demands a ransom to decrypt it. These attacks can be devastating to businesses, as they can lose critical data and be forced to pay a ransom. To prevent these attacks, it is important to set up your network to detect access from outside sources. As soon as anyone outside your network enters, you will be able to kick them out before they can cause harm. If you don’t have monitoring tools in place already there are a few ways to start implementing continuous network monitoring: 

  • Use a network security solution that provides real-time visibility into your network traffic and activity. 
  • Keep systems up-to-date by continually watching for OS and application security updates and patching the systems as soon as reasonable. 
  • Conduct regular penetration testing to identify any weaknesses in your system. 

By continuously monitoring your network, you can quickly identify and patch any vulnerabilities. This will help reduce the risk of a cyber-attack and keep your business running smoothly. 

8. Security Awareness Training 

In addition to continuously monitoring your networks, it is also important to prepare employees for any type of cyber attack. This is where security awareness training comes in. Around 91% of breaches started with a phishing attack and 81% of cyber-attacks are related to stolen or weak passwords. By educating employees on the latest cybersecurity threats and how to prevent them, you can reduce the risk of a successful attack. There are a few things to keep in mind when creating a security awareness training program. 

  • Make it mandatory for all employees. 
  • Keep it up-to-date with the latest threats. 
  • Test employees regularly to ensure they are understanding the material. Examples of this include: 
  • Computer-based awareness training 
  • Phishing simulation exercises 
  • Awareness campaigns 
  • In-person security awareness training 
  • Monthly notifications or newsletters 

By following these tips, you can create a security awareness training program that will help keep your business safe. And by educating employees on the latest cybersecurity threats and how to prevent them, you can reduce the risk of a successful attack.  

These are just a few of the many precautions that should be taken to protect your business from a cyberattack. If you would like more information or have any questions, contact Montra at sales@montra.io. 

 

12 Cyber-Readiness Strategies #5 and #6

If you’re like most IT professionals, you’re always looking for ways to improve your organization’s cyber-readiness. And rightly so: the stakes are high, and the threats are constantly evolving. In the 2020 Thales Data Threat Report, 49% of US companies have already experienced a data breach. Is your business ready to handle a targeted cyber-attack? But where do you start? 

Our 12 Cyber-Readiness Strategies is a great place to get started. In our continuing series on making certain your organization is cyber-ready, we have already covered developing a cyber-readiness plan, establishing policies, keeping software up to date, and requiring multi-factor authentication. 

This time we are covering Backup and Cybersecurity Compliance. 

Backup and compliance are two key areas that can make a big difference in your organization’s overall cyber-readiness. Having a robust backup process in place is crucial to maintain continuity of operations in the event of an incident. And ensuring that your organization is compliant with relevant cybersecurity regulations can help prevent costly fines and penalties. 

We will take a closer look at why these two areas are so important and offer some practical tips on how to get going. So let’s get started! 

5. Back Up Everything Valuable 

Backup may not immediately come to mind when thinking about cybersecurity. But when your company eventually experiences a cyber breach – and it is when not if – you will be happy you have backups of all your critical data. Data is the lifeblood of every business. Unfortunately, the risks and threats to the protection, privacy, and usability of that data are endless. 

Why Is Backup Important for Cyber-readiness? 

When it comes to cybersecurity, backup is one of the most important measures you can take. After all, if your data is lost or stolen, it can be difficult – if not impossible – to get it back. 

By implementing a reliable backup process, you can make certain that your data is always safe and secure. And if disaster does strike, you will be able to quickly restore your systems and get back up and running. 

 What Other Benefits Do Backups Provide? 

In addition to the security benefit, there are other benefits to implementing a backup strategy, including: 

  • Compliance with regulations: Many regulatory frameworks require organizations to maintain a certain level of data security. A reliable backup solution can help you meet these requirements. 
  • Minimized downtime: If your systems are lost or damaged, a backup solution can help you get up and running quickly. 
  • Reduced costs: By backing up your data, you can minimize the cost of data loss or corruption. 

How to Get Started with Backup 

There are a variety of backup solutions available, so it’s important to choose one that fits your needs. Here are a few things to keep in mind when selecting a backup solution: 

  • Choose a solution that is scalable, so it can grow with your organization. 
  • Protect your backups with separate login credentials 
  • Work with your IT partner to configure the solution and test it thoroughly. 
6. Don’t Neglect Compliance

In addition to backup, compliance is another key factor in cyber-readiness strategy. Compliance can help protect your organization from potential fines and penalties, and it can also help you reduce your risk of a cyber-attack. 

Maintaining cybersecurity compliance is mandatory for many organizations. While navigating and satisfying the obligations can be complicated and stressful, achieving compliance is a critical component of having a cyber-ready business. 

How Is Compliance Important to Cyber-readiness? 

There are cyber compliance regulations that apply to businesses in multiple industries, including the Health Insurance Portability and Accountability Act (HIPAA), the Payment Card Industry Data Security Standard (PCI DSS), and the NIST Cybersecurity Framework (CSF). Security and privacy are integral elements of compliance and privacy frameworks such as the General Data Privacy Regulation (GDPR) and the California Consumer Privacy Act (CCPA) should be considered as part of your compliance journey. 

Cybersecurity Compliance can be a complex and daunting task, but it’s important to remember that there are many resources available to help you. Here are a few steps to get started: 

  • Familiarize yourself with the regulations that apply to your industry 
  • Develop a compliance plan that outlines how you will meet the requirements 
  • Implement security controls to help you comply with the regulations 
  • Train your employees on cyber compliance requirements 

Conclusion 

Cybersecurity is one of the most important issues businesses face today. Cyber threats are on the rise, and businesses need to take steps to protect themselves. A backup and compliance strategy are two of the twelve components we believe to be essential to making your business cyber-ready. By implementing these solutions, your business can protect its data, ensure compliance with regulations, and mitigate the risk of cyber-attacks. 

Learn More 

Want to learn more about cyber-readiness for your business? Montra can help! Please contact us. We are happy to help you become more effective and keep your IT operation safe and secure. 

12 Cyber Readiness Strategies #3 and #4

3. Keep Updates – Up to Date

While software updates often introduce new or enhanced features into your apps, programs, and systems, they also install security and performance fixes known as patches. Undiscovered defects or flaws can leave your systems exposed. Cybercriminals will exploit any vulnerability or security gap they find. Keeping your systems updated is vital for keeping your business cyber-ready. 

Failure to Patch systems results in a breach. Of the companies who reported that their business experienced one or more data breaches in the past year, 57% confirmed that these breaches probably occurred because a patch was available for a known vulnerability but not applied. 

Why are Security Patches Important? Security patches address known vulnerabilities within software systems. Once these flaws or weaknesses become known, cybercriminals begin looking for ways to exploit them. The sooner a security patch is installed, the faster your business can restore protection and security against threats associated with vulnerabilities. Below are the five effective elements for applying security patches: 

1. Automate. With an automated system, analyzing and deploying patches can be as easy and provide significant time savings. 

2. Plan your approach. Group systems by department, location, etc. to better handle your environment and more productively manage patches. 

3. Test patches. Don’t just push out patches before testing them. All patches should be thoroughly lab-tested.

4. Know the configurations. Make sure you synchronize and validate your development, test, and development patch configuration settings. 

5. Maintain patch levels. Be proactive and schedule scans on a daily or weekly basis to analyze the environment and deploy all critical patches.  

Learn more about system updates and patches with our infographic, or contact Montra to see how we can automate and optimize your system patching process. sales@montra.io 

4. Enforce Multi-factor Authentication (MFA)

Threat of cyberattack has never been greater. According to the Verizon Data Breach Investigations Report, nearly 80% percent of all data breaches are due to lost, weak, or stolen passwords. And a recent study by Omdia/Ovum, 76% of employees report experiencing regular password problems. Verifying user identity and managing access to your business data has never been more important. 

One-level security or single-factor authentication is no longer enough. Even the strongest passwords are vulnerable to theft or exposure. Requiring more than one method to authenticate user identity or access permissions can reduce or eliminate the risk of stolen or unauthorized credentials being utilized. 

Using Multi-factor Authentication (MFA) makes gaining access to resources more secure and less vulnerable to credential theft. MFA provides enhanced security to identity management by requiring two or more forms of authentication. Mobile devices which support push notifications or texts, can be used for one-time passcodes, or third-party authenticator applications such as Google Authenticator or Microsoft Authenticator can be used to generate one-time passcodes also. 

MFA must be implemented to meet the security requirements to achieve and prove compliance for most regulatory bodies such as HIPAA, PCI DSS, GDPR, NAIC, NIST CSF, CMMC, ISO 27001, CCPA, NY SHIELD Act, GBLA, SOX and more. 

Get cyber-ready by setting up all your accounts with MFA today. Download our infographic for more information on MFA and password hygiene. If you want to understand how Montra can help you set up all your accounts, contact us at sales@montra.io. 

Six Things to Look for in Modern Remote Management and Monitoring Tools

If you are a managed IT services provider or a company that gets services from one, you are likely very familiar with remote management and monitoring software. RMM has been a mainstay application used by managed IT services providers for years. It provides several important functions that enable the cost-effective and secure delivery of the end-device services by IT service providers. 

The past two years have rapidly changed the breadth and frequency of remote work. Whether this is a permanent change in work habits or not, the remote worker needs to be supported as a standard part of IT service delivery, not as an exception – what people call hybrid work now. 

For modern RMM software to keep up with the changing nature of work and the applications and systems being used, the following items need to be addressed: 

1. Remote Updating Needs Rock Solid Reliability 

All RMM clients have supported remote patching and other software updates for years. Not all of them have supported remote updates effectively. The challenge in this new hybrid work model is that a remote user whose device gets bricked by a poorly executed update is especially adversely affected. The RMM client also needs to not only give users the option when to update, but also needs to warn them if they should be doing an update because maybe they are not plugged in, are in a public hotspot, or are on an unreliable internet connection. This approach will help minimize the times a user goes down and IT needs to scramble to get them running (typically at a high cost!) 

2. Top Rate Remote Policy Enforcement 

Policy enforcement needs to be included in any modern RMM. This is needed for a variety of reasons including 1) compliance to frameworks like HIPAA or NIST CSF; 2) security from a user making poor decisions like plugging in an unknown USB drive, and 3) intellectual property loss from users copying files or deleting files. The policy management importantly needs to be integrated with a centralized policy management system, so the policies that are enforced by the RMM are always in lockstep with the latest corporate policies. 

3. Remote Revocation of Rights is Critical 

Since employees can be anywhere when they leave the company, the traditional process of “hand me your computer” doesn’t work. Typically, laptops are mailed back after an empty box is shipped to the employee, or the system is just kept by the exiting employee. In either case, the user’s rights to access data on the device need to be removed remotely and preferably the data wiped. Not all RMM software does this well or in coordination with other HR and IT offboarding processes. 

4. Remote Control Is No Longer Optional 

To solve some issues remotely, it is often easier for the support engineer to take over control of the user’s system. This has been an optional feature in a lot of RMMs, but modern RMMs need to support this feature and support it well. It needs to work through consumer-grade firewalls and in typical co-working spaces, airports, and coffee shops. 

5. Need to support Macs and PCs 

Mac devices have continued to make inroads in the corporate environment. The new M1 processor Macs have provided a new price-performance benefit that is noticeable to every user/ Additionally, with more employees working from home, there are more employees that are doing work on their personal Mac. To properly support these users, RMM software needs to either support Mac and Windows equally well or managed IT service providers need to use two RMMs – one for Mac and one for Windows.  

6. Location Information Needs to Be Accessible 

Location information is available on most modern laptops. It can be GPS-based or WiFi-based, but it should be made available to the RMM. This is a necessary feature in a hybrid working world for many reasons. Employers need to know where employees are in emergencies, info-security needs to know where the device is for login and data usage rights, and it is helpful when a device has been lost or stolen. Modern RMMs need to tap into that information so that managed IT service providers can use it to track assets, data, and people. 

Montra successfully manages thousands of remote devices across all the hybrid workplaces of our customers. If you would like to learn more about how we can keep your workforce productive and secure, please email us at sales@montra.io.