Send Them on Their Way: The Benefits of Automating Your IT Offboarding Process

Saying goodbye can be tough, especially when it comes to offboarding employees. There’s paperwork to collect, access to revoke, and a multitude of other tasks to complete. And, let’s be honest, no one wants to waste their time on a process that’s notorious for being bureaucratic and time-consuming. But what if I told you that automating your IT offboarding process doesn’t have to be a headache? In fact, it can be one of the smartest things you do for your organization. Here are just a few benefits of automating your IT offboarding process.

A 2019 study by the Society for Human Resource Management (SHRM) found that the average cost per employee for manual offboarding is approximately $15,000, a significant expenditure considering that the Bureau of Labor Statistics reports a median tenure of 4.2 years for employees. By automating the IT offboarding process, organizations can reduce this cost by up to 50%, according to an Oxford Economics study. Furthermore, a survey by ITProPortal found that 89% of IT professionals agree that automation significantly reduces the risk of human error in the offboarding process, enhancing data security.

Save Time and Money

Manually offboarding an employee can be time-consuming. It requires searching for and revoking access to various systems, collecting company equipment, and completing paperwork. However, by automating the offboarding process, companies can save time and cut costs. Without automation, IT and HR teams can spend hours manually removing access to various systems and returning equipment. With automation, however, these tasks can be completed quickly and accurately, freeing up staff to focus on more strategic tasks.

A study by Nintex reveals that HR professionals spend an average of 49 minutes on a single manual offboarding task. This duration can escalate when considering the multiplicity of systems and access privileges an employee might have. Indeed, a survey by the Ponemon Institute found that 62% of respondents who had left their job retained access to their former employer’s systems, implying the failure of manual processes to thoroughly revoke access. The same study highlights that automated offboarding could mitigate this risk by 85%.

When it comes to cost savings, a report by the Aberdeen Group found that organizations with automated offboarding processes experienced 60% lower administrative costs and 12% lower overall turnover costs. Furthermore, an IBM study showed that automation can reduce the time spent on administrative tasks by up to 20%, freeing HR teams to focus on strategic business initiatives.

Reduce Risk

Offboarding is a risk management issue, and failing to do it correctly could result in costly data breaches and compliance issues. When offboarding is manual, it can be challenging to ensure that access to all applicable systems and data is revoked. Automation ensures that all appropriate systems and data access are terminated, reducing the risk of data breaches and the potential for compliance violations.

According to a study conducted by the Ponemon Institute, the average total cost of a data breach in the United States is $8.19 million, a figure that underscores the financial risks associated with improper offboarding. Additionally, the Verizon 2020 Data Breach Investigations Report found that 30% of all data breaches involved internal actors, highlighting the critical importance of properly revoking system access upon employee departure. Automating the offboarding process can mitigate such risks. According to a survey by ITProPortal, 73% of IT professionals believe automation significantly reduces the risk of data breaches during offboarding. Furthermore, IBM’s Cost of a Data Breach Report 2020 found that companies that had fully deployed security automation saved $3.58 million compared to those with no automation. These statistics clearly illustrate the financial benefits and risk mitigation potential of automating the IT offboarding process.

Simplify the Process

Most IT and HR teams dread the offboarding process because it can be complex, with several steps that need to be completed in the correct order. With automation, this process can be streamlined, and tasks can be completed simultaneously, which makes offboarding less daunting for HR and IT staff.

Research further supports the simplification benefits of automation. According to a report by Deloitte, 65% of organizations cite complexity as the most significant barrier when it comes to offboarding employees. Gartner reports that automation can reduce the number of steps in the offboarding process by up to 60%, significantly simplifying the task for IT and HR teams. Furthermore, a survey by ServiceNow found that organizations that have automated their offboarding process experienced a 50% reduction in HR inquiries related to offboarding, further underscoring the efficiency and clarity that automation brings to the process.

Boost Employee Morale

While it’s not often highlighted, automation of the offboarding process can significantly improve the morale of existing employees. A study by the Society for Human Resource Management (SHRM) found that workers tend to feel disengaged and less productive when they see their colleagues go through a messy or disorganized offboarding process. Automating this process ensures it’s handled professionally and efficiently, which can boost the morale and productivity of your remaining team members.

In a recent survey conducted by KPMG, it was discovered that companies that automate their offboarding process see a 50% reduction in the time it takes to offboard an employee. Furthermore, according to a report by the Ponemon Institute, businesses that automate their offboarding process have seen a 30% decrease in the occurrence of data breaches related to former employees. These statistics underscore the significant benefits of automating the IT offboarding process.

Enhance Security

It’s easy for former employees to take sensitive company information with them if their offboarding process isn’t done correctly. Automating the process ensures that all data and system access is removed, reducing the chances of sensitive information being accessed or shared without authorization.

Automation significantly reduces the risk associated with human error in the offboarding process. According to a report by Symantec, human error accounted for 27% of data breaches in 2019. Automating your IT offboarding process can prevent such lapses by ensuring that each step is performed accurately and consistently. In fact, a study conducted by Ipsos found that organizations that have automated their offboarding process reported a 60% decrease in data breaches related to former employees. Such statistics underscore the importance of automation in maintaining data security during the offboarding process.

Ensure Compliance

Various regulations and compliance requirements mandate proper offboarding of employees. Manual processes can be error-prone, leading to violations of compliance policies. By automating the offboarding process, organizations can more easily achieve compliance and avoid penalties.

For instance, according to a report by the Ponemon Institute, non-compliance costs 2.71 times the cost of maintaining or meeting compliance requirements. This statistic clearly illustrates the financial implications of non-adherence to compliance policies during the offboarding process. Moreover, a study conducted by Osterman Research found that 67% of organizations have suffered a data breach as a result of employees having inappropriate access to company data, underlining the compliance issues associated with improper offboarding. By automating the offboarding process, companies can significantly reduce such risks. Indeed, a survey by ITProPortal revealed that 75% of IT professionals believe that automation significantly reduces compliance risks during offboarding.

In Conclusion

Offboarding processes can be burdensome on HR and IT departments, but automation can make it a lot easier and more efficient. By streamlining the process, automating can save time, reduce risk, simplify the process, enhance security, and ensure compliance. Don’t be daunted by the seemingly complex IT offboarding process. With the help of automation, you can streamline the process and enjoy a more efficient HR system while at the same time being confident that your compliance requirements are always being ticked off.

Four Benefits of Outsourcing Your IT Logistics Processes

IT logistics is the set of process a business must execute to securely and efficiently deploy and manage IT devices in their remote operations. Whether in retail, consulting, healthcare, tech, or sports & entertainment, companies are deploying more technology in more far-flung locations than ever before. The IT logistics processes of your business can be quite tricky and require an extensive amount of expertise. From ensuring the security of sensitive data to tracking the location of your hardware and software assets, IT logistics can pose quite a challenge to modern tech-enabled companies. One way to tackle this challenge is outsourcing your IT logistics processes. We discuss here the top four benefits of outsourcing IT logistics processes, which can assist you in making an informed decision about how to handle your company’s IT logistics needs.

1. Increased flexibility

Outsourcing IT logistics processes provide businesses with the flexibility to scale their IT needs up or down, depending on the changing market conditions. This flexibility allows businesses to manage their IT budgets better, and only pay for what they need. With outsourcing, businesses can supplement their internal IT teams during peak periods, or reduce their contract requirements during the off-season. Outsourcing IT logistics processes make it possible to align IT logistics with business goals and requirements.

Consider the findings from a survey conducted by Computer Economics, which revealed that 56% of businesses have outsourced their IT functions due to the scalability and flexibility it offers. Additionally, the Information Services Group’s (ISG) Managed Services Study found that 70% of businesses that outsourced their IT logistics services experienced improved budget management, primarily due to the ability to scale their logistics operations according to business needs. These numbers not only highlight the benefits of outsourcing in terms of flexibility but also illustrate how outsourcing IT logistics can contribute towards efficient budget management.

2. Improved Risk Management

Outsourcing IT logistics services help businesses to reduce their risk exposure when preparing devices for deployment, and managing and securing devices deployed in the field. A study by IBM revealed that the average cost of a data breach in 2020 was $3.86 million, showing the substantial financial risk businesses face. By outsourcing IT logistics services, businesses can leverage best-in-class logistics software and processes to optimize availability, security and cost. Similarly, a survey by Intel Security found that 43% of businesses had experienced at least one data breach in the past year, further illustrating the need for businesses to outsource IT logistics to reliable, expert providers.

Good IT logistics companies offer pre-deployment security testing as well as post-deployment secure and private processing of data collected from devices in the field or when returned for processing. Good IT logistics partners will also provide data backup and recovery solutions that help businesses recover from data loss, ransomware, and other cyber-attacks.

Outsourcing IT logistics processes can also improve compliance with industry-standard regulations such as HIPAA, PCI DSS, and NIST by deploying the necessary security and privacy measures to protect sensitive data. A Verizon report found that only 28.6% of organizations are fully PCI DSS compliant, indicating the challenges that businesses face in adhering to industry standards. Outsourcing to a company with proven expertise in compliance can significantly alleviate these challenges.

3. Competitive Advantage

Outsourcing IT logistics processes provide businesses with access to high-end technology and top-notch expertise. Outsourcing companies typically have trained personnel and the latest technologies, making it possible for businesses to benefit from both. This is especially important for small businesses that cannot afford to hire and maintain a full-fledged IT team. CompTIA’s 6th Annual Trends in Managed Services report also highlighted that 89% of businesses that outsourced their IT logistics felt they had a competitive advantage over businesses that didn’t.

Outsourcing IT logistics processes not only provides businesses with access to current technologies but also future-proofs their operations against rapidly changing technologies. A recent study by Gartner revealed that 65% of organizations that outsource their IT logistics services have experienced technological advancements that would have been otherwise inaccessible. Furthermore, a survey by Deloitte showed that 66% of businesses that outsourced their IT logistics services had gained access to intellectual capital, which they wouldn’t have procured otherwise.

This access to top-notch expertise not only provides an edge over competitors but also allows for a focus on innovation and business growth. Outsourcing IT logistics services provides a significant competitive advantage in both technology access and expert knowledge.

4. Cost Reduction

Last but not least, outsourcing your IT logistics processes can be an excellent way to save money. Hiring an in-house logistics team can be quite expensive, with salaries, benefits, and training costs. Conversely, outsourcing IT logistics can offer financial advantages such as lower costs of operation, fixed contracts, and reduced overhead costs. Such benefits allow businesses to free up capital for other areas, such as product development, marketing, and other critical business functions.

According to a study by Deloitte, 59% of businesses outsource to cut costs. CompTIA’s 5th Annual Trends in Managed Services report shows that the average cost of a mid-level IT professional’s salary is $82,000. This doesn’t include additional costs such as benefits, office space, and training. On the other hand, a managed IT logistics contract could cost a mid-size business as little as $3,000 a month, which totals around $36,000 per year. This represents savings of more than 50% a year, which can then be invested in areas like product development and marketing, thus fueling business growth.

Additional Factors

While outsourcing IT logistics processes also helps with certain challenges that businesses must be prepared to address. These include potential issues with quality control, data security concerns, and the need for effective communication and collaboration with the outsourcing partner. It’s crucial for businesses to carefully assess their potential partners’ capabilities and establish clear expectations and guidelines to ensure a successful outsourcing relationship.

In Conclusion

Outsourcing IT logistics processes can provide businesses with numerous benefits such as cost reduction, competitive advantage, increased flexibility, and improved risk management. The advantages of outsourcing are ideal for businesses that need the benefits of IT logistics processes but without the high costs associated with recruiting and retaining an internal logistics team. It is essential to choose a reliable, trusted, and experienced logistics company. With the proper software and services solution, businesses can improve their bottom line by focusing on their core business functions, while the outsourcing company takes care of the IT logistics processes.

Mastering IT Logistics Management: 5 Things Retailers’ IT Asset Tracking System Should Deliver

IT asset management for the retail industry allows for tighter security and gives retailers a comprehensive understanding of their assets to make informed decisions. Scott Ryan presents several requirements that must be met when considering a tracking solution for your business. Read this article published on Retail Info Systems’ News site – Mastering IT Logistics Management: 5 Things Retailers’ IT Asset Tracking System Should Deliver. 

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Engaging MSPs: What Should Customers Look For?

Why Engage an MSP? (Part 1)

Managed IT services is external support for a company’s core IT functions. Specifically, it entails end-user support, cloud, security, and device management. Typically billed at a flat rate calculated on supported users or devices, managed IT services offers professional, expert support at a cost that remains the same regardless of how frequently the support is needed.

There are several reasons why a company should engage a managed services provider (MSP) for their IT needs:

Growing Complexity in Cybersecurity Compliance

First, a limited internal IT team may be challenged by the increasing number of clients asking companies to comply with their cybersecurity standards. These compliance projects are time-consuming to manage and often stretch the expertise of in-house IT, triggering the need for outside tools and expertise. These cybersecurity audits almost always expose areas that require remediation to bring the company into compliance. MSPs can provide much-needed expertise and capacity to help with the additional projects created by an audit.

Limited Internal Capacity

Operations small to large reach a point of maximum capacity with their in-house IT resources. Maybe it’s only one individual who was needed to meet the business’ IT needs when the company was founded. With success, a business grows – and this is to be celebrated.

This growth and success, however, comes with additional IT needs. At this point, businesses can experience substantial benefits from hiring an MSP to supplement their IT needs. An MSP can easily alleviate the burden of in-house IT management and take charge over the company’s IT core operations so in-house staff can focus on strategic IT initiatives, or even projects outside of IT.

Migration to the Cloud

When transitioning to cloud and software as a service (SaaS) applications, the IT professional’s job description changes. Ultimately, cloud and SaaS applications lighten the IT burden for maintaining application servers and all the associated support functions. The nature of IT work changes as the business looks to IT to focus less on keeping the systems running and more on data analytics, information workflows, employee productivity and security issues. A great MSP can help with the complexity of shifting data and processes to the cloud, while helping the company define and manage new workflows that maximize the benefit from all the cloud services that are being used.

Yellow Lights and Red Lights

There are acute emergencies (red light events) like cyber attacks that cause businesses to look elsewhere for help. There are also mid-level pain points (yellow lights), or areas where businesses know they need to improve but are slow to take action. Most MSPs are equipped to handle all the possible events that can occur, but great MSPs will be able to identify minor issues before they become major issues with software tools and expertise that ensure no interruption to your day-to-day business operations.

Tedious Tasks

Employee onboarding, offboarding, device management, SaaS management – think of the bottom half of the list of IT tasks your company needs to handle for things to run smoothly. These are responsibilities that no one internal is particularly excited to tackle but they need to be managed regardless. Wouldn’t it be nice if someone else could just handle all of it for you instead? Yes, that’s also what MSPs do – everything that you don’t want to. A great MSP will not only handle these tasks but will also bring software and expertise for ways to automate and improve the operation of these important but uninteresting tasks.

Why Engage an MSP?

Why Engage an MSP? (Part 1)

Managed IT services is external support for a company’s core IT functions. Specifically, it entails end-user support, cloud, security, and device management. Typically billed at a flat rate calculated on supported users or devices, managed IT services offers professional, expert support at a cost that remains the same regardless of how frequently the support is needed.

There are several reasons why a company should engage a managed services provider (MSP) for their IT needs:

Growing Complexity in Cybersecurity Compliance

First, a limited internal IT team may be challenged by the increasing number of clients asking companies to comply with their cybersecurity standards. These compliance projects are time-consuming to manage and often stretch the expertise of in-house IT, triggering the need for outside tools and expertise. These cybersecurity audits almost always expose areas that require remediation to bring the company into compliance. MSPs can provide much-needed expertise and capacity to help with the additional projects created by an audit.

Limited Internal Capacity

Operations small to large reach a point of maximum capacity with their in-house IT resources. Maybe it’s only one individual who was needed to meet the business’ IT needs when the company was founded. With success, a business grows – and this is to be celebrated.

This growth and success, however, comes with additional IT needs. At this point, businesses can experience substantial benefits from hiring an MSP to supplement their IT needs. An MSP can easily alleviate the burden of in-house IT management and take charge over the company’s IT core operations so in-house staff can focus on strategic IT initiatives, or even projects outside of IT.

Migration to the Cloud

When transitioning to cloud and software as a service (SaaS) applications, the IT professional’s job description changes. Ultimately, cloud and SaaS applications lighten the IT burden for maintaining application servers and all the associated support functions. The nature of IT work changes as the business looks to IT to focus less on keeping the systems running and more on data analytics, information workflows, employee productivity and security issues. A great MSP can help with the complexity of shifting data and processes to the cloud, while helping the company define and manage new workflows that maximize the benefit from all the cloud services that are being used.

Yellow Lights and Red Lights

There are acute emergencies (red light events) like cyber attacks that cause businesses to look elsewhere for help. There are also mid-level pain points (yellow lights), or areas where businesses know they need to improve but are slow to take action. Most MSPs are equipped to handle all the possible events that can occur, but great MSPs will be able to identify minor issues before they become major issues with software tools and expertise that ensure no interruption to your day-to-day business operations.

Tedious Tasks

Employee onboarding, offboarding, device management, SaaS management – think of the bottom half of the list of IT tasks your company needs to handle for things to run smoothly. These are responsibilities that no one internal is particularly excited to tackle but they need to be managed regardless. Wouldn’t it be nice if someone else could just handle all of it for you instead? Yes, that’s also what MSPs do – everything that you don’t want to. A great MSP will not only handle these tasks but will also bring software and expertise for ways to automate and improve the operation of these important but uninteresting tasks.