IT Logistics Engineer

Montra is re-inventing the way IT is managed with software to revolutionize the $200B managed IT services industry. This is no ordinary startup. We have ambitious plans and a management team that has successfully built and exited multiple companies. We are seeking smart, motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also curious enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to grow.

As an IT Logistics Engineer at Montra, you will have primary responsibility for running the current and re-engineering the future logistics processes for our customers devices. This includes managing the order fulfillment, inbound inventory refresh, and repair of computer systems, software, and other devices, that are returned by Montra customers. This role requires thorough and detailed inspection of returned products and requires you to carefully verify and document issues, keep accurate records and communicate to issues to parties in a timely fashion. This is a great opportunity to get into a growing managed IT services provider in a role with upward mobility within the company.

 

RESPONSIBILITIES:

  • Assist in running the third-party logistics operations for our customers. This includes fulfillment and return materials authorizations (RMAs) of IT assets for Montra customers
  • Inspect, analyze, troubleshoot, and repair customer returns of IT assets
  • Configure and deploy IT assets for Montra customers
  • Manage hardware vendors for repairs of devices under warranty
  • Drive constant process improvement for all logistics processes and software
  • Maintain information in software systems for all logistics processes
  • Document and report RMA trends and issues
  • Organize IT asset inventory and keep accurate written records

 

REQUIRED QUALIFICATIONS:

  • Technical skills with desktop computer systems and software
  • Good problem-solving and troubleshooting skills
  • Strong organizational and planning skills
  • Great customer service orientation
  • Strong time management capabilities
  • Excellent written and verbal communication skills
  • Demonstrated ability to work successfully with a team
  • This position requires physical movement, dexterity, and the ability to lift 30 lbs
  • Qualified candidates must be eligible to work in the United States.

 

PREFERRED QUALIFICATIONS:

  • Experience in fulfillment, warehousing, RMA, Warranty, or similar logistics or supply chain processes
  • Experience with troubleshooting of computers or other IT devices
  • Familiarity with Windows and Linux systems and software tools

 

EDUCATION:

  • Bachelor degree in a technical field or equivalent work experience

 

WORKING AT MONTRA

We have a dynamic environment that includes software development, IT support engineering, and logistics operations, to assist our rapidly growing customer base. Our customers look to us to provide security, management, and logistics support for their remote IT operations, so their devices, their data, and their people are available, protected, and in compliance. We have developed our platform to integrate disparate systems and automate workflows to make our customers more efficient and secure. We are pushing the envelope for how IT can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

 

YOU WANT TO TALK TO US IF…

  • You have a passion for delivering great customer service.
  • You like innovating for reliability, availability and security.
  • You are motivated by disrupting the norm.
  • You thrive in the frenetic energy of a startup.

 

WHAT WE OFFER

  • Competitive salary
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Paid Time Off

 

Montra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.

Job Categories: Service Delivery
Job Types: Full Time
Job Locations: Atlanta

Apply for this position

Allowed Type(s): .pdf, .doc, .docx