Four Ways to Revamp IT Rollout Efficiency for Retail

The process of rolling out new technology into your stores. It’s a flawless and simple joy, right? It starts as a clear and easy plan on a spreadsheet but ends up a messy series of poorly timed shipments and badly configured devices, leading to a lot of emails creating inefficiency and frustration. Ever found yourself marveling at how your best laid plans are dashed against reality? Or how your implementation partners vanish into thin air during deployments? Or perhaps you’ve witnessed the “budget bloat” that happens when inefficiency in your rollout creates delays and re-work that are blamed on ‘supply chain issues’. Fear not, weary retailers, there exists a better way to manage this process.

Bringing Order to the Chaos

Retailers, in their steadfast effort to modernize, encounter a formidable challenge. Implementing new technology across numerous stores is comparable to managing a complex array of IT equipment, each with unique configuration requirements. The hurdles are abundant, much like the frequent issues with point-of-sale systems or wifi. These include discrepancies in deployment times, lost shipments, and the perennial “it worked fine in testing” dilemma.

We believe that an integrated approach that links inventory management, asset management, remote management & monitoring and shipping logistics, into a single platform is the only way to maximize the efficient management of IT assets in a dispersed environment like retail.

This enables retailers to pull four important factors into control in the management of their IT rollouts:

1. Track Procurement and Warehousing

Before any rollout begins, it’s crucial to efficiently catalog and organize all your devices. You may be doing this in a spreadsheet or maybe an asset manager, but you need to manage the workflow also. Even a small rollout can become overwhelming without proper organization, and many devices need to be ordered in advance to ensure availability when needed. Without systematic tracking, finding everything during the shipping phase can be time-consuming.

Montra’s device lifecycle platform, Via, addresses these challenges effortlessly. Designed specifically for IT, Via enables seamless tracking from procurement to deployment. It keeps tabs on software revisions, warranty dates, and service ticket history. By integrating with your ordering and shipping processes, Via simplifies procurement and warehousing complexities, ensuring every device is accounted for and ready for use.

For warehousing, Via allows you to track devices down to the pallet or individual shelf location. You can even track devices by serial number and manage IT asset details like software versions and hardware warranties. The platform also supports creating bundles and setting kitting requirements for interdependent devices. Any rollout process can be initiated within Via or through service management platforms like Salesforce Service or ServiceNow.

2. Monitor Shipping Centrally

Once devices are ready to go, the shipping process often turns into a disorganized mess of tracking numbers across multiple carriers. Whether you are shipping a bundle of devices to a single store, or a fleet of devices across multiple stores, using spreadsheets to track all your shipments can quickly get out of control.

With Via you can initiate and track all shipments from one location. You can ship bundles of devices with the same ease as a single unit. You can also specify requirements for pre-configuration or kitting prior to shipment, and you can even indicate whether an installer is needed on site to meet the devices.

Once devices are shipped, they can be tracked directly in Via with real-time updates from UPS or FedEx fed directly into the system – even across multiple accounts numbers. No more tracking packages across multiple carriers and various carrier accounts.

3. Monitor Devices in the Stores

Ensuring ongoing performance and swiftly addressing failures are critical aspects of IT efficiency in retail. Once devices are deployed, they should be continuously monitored for security and availability. Real-time surveillance allows for the immediate detection of security issues or system failures, ensuring that any problems can be addressed before they escalate.

Via integrates device monitoring with logistics and asset management to greatly improves response efficiency. Knowing the origin, duration, imaging history, and spare inventory of each device throughout its lifecycle streamlines issue resolution.

This integrated approach not only reduces resolution and response times but also minimizes downtime and employee time spent on technology issues rather than customer service. This leads to an enhanced customer experience, increasing sales and promoting repeat visits. A single, system of record for devices, like Via, also eliminates the need to maintain multiple databases of devices for warehousing, for device monitoring and for asset management.

4. Manage Returns and Spares

Furthermore, when it comes to the inevitable hiccups that require a system to be returned or replaced, Montra Via also streamlines this process. The platform’s efficient returns processing mechanism simplifies the logistics of initiating the return of a failed device and ordering a replacement from the spares inventory with minimal disruption. Designed for standard returns or cross-shipped ones, Via reduces downtime, ensuring stores quickly receive the correct equipment with an accurate configuration. By making returns processing seamless, Montra Via protects retailers from the potential chaos caused by device malfunctions, thus maintaining high operational standards and customer satisfaction.

Montra Via also helps you manage your spares inventory with a separate inventory account for spares systems and parts. Importantly you can see set reorder alerts, see versions and updates, as well as warranty dates. This help makes certain that your spares are up to date and ready if a return is required.

As retail continues to get more tech-enabled, implementing Montra Via for your IT logistics is akin to upgrading from a cash register to a modern POS system. Cost efficiency, faster deployment, better uptime, streamlined cybersecurity, efficient inventory management, and improved spare device storage aren’t just aspirations; they are your new reality.

Retailers, elevate your tech rollout game now. Life is too short for inefficient IT deployments. Join those who refuse to accept the status quo, empowered by the revolutionary capabilities of Montra Via. Your future self—and your bottom line—will thank you.

Remote Management System Deployment: Beware of the Security Risks

Remote management systems have evolved into a valuable tool for IT professionals, enabling remote access, monitoring, and management of their organization’s IT infrastructure. However, as with any technology, they come with inherent risks. Deploying remote management systems without considering the potential security issues can lead to disaster, ultimately undermining the benefits of remote access. In this blog post, we will explore security considerations that every CIO, CISO, and IT Director must keep in mind when deploying remote management systems.

Comprehensive Security Policy

Before starting the deployment process of remote management systems, it is important to have a comprehensive security policy in place. A comprehensive security policy should include the security measures that will be implemented to safeguard your organization’s assets. The policy should also define the roles and responsibilities of each member of the IT team, and specify the security controls in addition to the access controls that will be in place. By having a detailed security policy, you will make sure that the remote management system is deployed in a secure manner.

According to the Verizon 2020 Data Breach Investigations Report, over 70% of breaches were perpetrated by outsiders, and a significant 45% of those breaches featured hacking. Among those incidents, 37% exploited vulnerabilities in virtual private network (VPN) services, which are a common component of remote management systems. Moreover, a study by Ponemon Institute found that the average cost of a data breach in 2020 was a heart-stopping $3.86 million. So, when we’re discussing comprehensive security policies, we’re not just setting the rules for a game – we’re talking about a potential multi-million-dollar rescue operation.

Secure Communication Channels

Remote management systems operate using a network connection. Therefore, it is essential to use a secure communication channel to prevent unauthorized access. Encryption is the standard method for encoding messages so that only authorized parties can read them. Encryption can also protect against man-in-the-middle attacks by securing communication channels with secure protocols like SSL, TLS, and SSH. So, let’s make no bones about it, failing to encrypt your communications is like leaving your front door wide open with a giant neon sign that reads “Free Stuff Here – No Need to Knock”.

Encryption isn’t enough though. According to data from the 2021 Cybersecurity Report by Check Point Software, encrypted attacks, where threat actors hide their exploits in encrypted traffic, have seen a stark rise of almost 50% in the second half of 2020. The report also reveals that SSL/TLS encrypted attacks accounted for 23% of all attacks in 2020. Furthermore, the 2020 Trustwave Global Security Report indicates that a massive 20% of cyber attacks targeted Secure Shell (SSH) protocols. IT organizations need to be smart about how they handle encrypted traffic, especially in remote locations with less sophisticated network firewalls.

Access Control and Authorization

Access control is a fundamental aspect of any security policy. The access control policy for remote management systems should be based on the principle of granting the least privileges. According to the Microsoft Security Intelligence Report, in 2020, over 70% of breaches involved privilege misuse. Furthermore, a survey by Centrify revealed that 74% of respondents whose organizations had been breached acknowledged it involved access to a privileged account—these are the keys that unlock access to systems and sensitive data. Granting the least privileges means that users are given only the permissions they need to perform their duties, reducing the risk of unauthorized access. Authorization-based access control mechanisms can be used to further ensure that users have access to the resources that they need.

Implementing least privilege access can reduce the attack surface, improve audit and compliance visibility, and reduce the risk of insider threats. Clearly, unfettered access is about as advisable as leaving your car keys in the ignition of your unlocked car at a kleptomaniacs’ convention.

Authentication Mechanisms

Authentication is the process of verifying the identity of a user attempting to access a particular resource. Authentication mechanisms should be implemented to identify and verify users before granting access. The authentication mechanism should not only verify a user’s identity but also confirm that the user has permission to perform the required tasks. Multifactor authentication should also be used, requiring a password and another form of authentication, such as fingerprint recognition or a smart card.

The 2020 State of Password and Authentication Security Behaviors Report by Ponemon Institute found that 51% of respondents reuse passwords across business and personal accounts, making multi-factor authentication even more critical. In the same vein, Google reported that accounts protected by multi-factor authentication block 99.9% of automated attacks. Further supporting these findings, Symantec’s Internet Security Threat Report stated that 80% of breaches could have been prevented by two-factor authentication. So, if you’re choosing to ignore multi-factor authentication, you are opening the door to unauthorized access to your systems and data.

Continuous Monitoring and Auditing

Continuous monitoring and auditing help to identify and mitigate risks. It is essential to have tools in place that can detect suspicious activities and take remedial actions when necessary. Remote management systems should have auditing built into them, allowing security personnel to carefully track the activities that occur on the network and monitor the logs to identify any unusual activity.

According to the 2020 Cost of a Data Breach Report by IBM, companies that identified a breach in less than 200 days spent $1 million less on the total cost of the breach – a pretty penny saved by acting swiftly. Additionally, the SANS Institute revealed that continuous monitoring reduces the average time to identify a threat to 14.5 hours, a drastic improvement from the industry average of 206 days. Further strengthening this stance, a report by the Ponemon Institute indicates that organizations without security automation experienced breaches that were 95% more costly than breaches at organizations with extensive security automation. So, if you think continuous monitoring and auditing are like watching paint dry, remember – it’s considerably more exciting than watching your company’s finances drain away post-data breach.

Deploying remote management systems can be a powerful tool for IT professionals, enabling remote access, monitoring, and management of their organization’s IT infrastructure. However, security considerations must be taken into account during deployment and regular operations. We have highlighted the most crucial security considerations such as comprehensive security policy, secure communication channels, access control and authorization, authentication mechanisms, and continuous monitoring and auditing. Therefore, IT professionals must ensure they have a robust and comprehensive security policy in place before deploying remote management systems to protect their organization’s assets from unauthorized access and cyber threats.

Sources

Trustwave Global Security Report. Trustwave Holdings, Inc. 2020. Link to report

Microsoft Security Intelligence Report. Microsoft Corporation. 2020. Link to report

Centrify Privileged Access Management in the Modern Threatscape. Centrify Corporation. 2020. Link to survey

The 2020 State of Password and Authentication Security Behaviors Report. Ponemon Institute. 2020. Link to report

Symantec Internet Security Threat Report. Symantec Corporation. 2020. Link to report

Cost of a Data Breach Report. IBM Corporation. 2020. Link to report

SANS Institute Report: Reducing Attack Surface with Security Control Automation. SANS Institute. 2020. Link to report

Ponemon Institute: The Cost of Inaction for Cybersecurity. Ponemon Institute. 2020. Link to report

How Hybrid Work is Affecting Remote IT Management: A Crash Course

As the world continues to adapt to the changing landscape of work, the concept of hybrid work has emerged as a popular model for many organizations. Hybrid work combines elements of remote work and in-person collaboration, allowing employees to have flexibility while also maintaining some level of face-to-face interaction. While this shift has brought numerous benefits, it has also presented unique challenges for IT management. In this post, we will explore the various ways hybrid work has impacted remote IT management and discuss strategies to navigate this new working model.

In a remote-only work environment, IT management was more focused on ensuring remote team members had the infrastructure, technology, and tools needed to do their jobs effectively. However, as we continue to transition into a hybrid work environment where some team members are working on-site while others are working remotely, IT management must ensure that the hybridity doesn’t cause communication or collaboration issues.

There are a few areas of IT Management concern that need to be addressed in good hybrid IT Management:

1.   Loss of Control of Digital Assets

One of the significant impacts of hybrid work on IT management is the loss of control over digital assets. With teams working remotely and often using their own devices, IT managers are faced with the challenge of ensuring the security and integrity of company data. According to a recent study by Gartner, 70% of IT leaders reported a decrease in control over digital assets since the implementation of hybrid work. This loss of control requires IT managers to implement robust security measures, such as multi-factor authentication and encryption, to safeguard sensitive information.

The solution to this is to implement strict and comprehensive access protocols that ensure only authorized users can get to the sensitive data. Multi-factor authentication, least privilege access, and data loss prevention tactics are some of the ways to achieve this.

2.   Increase in Security Concerns

Alongside the loss of control over digital assets, hybrid work has led to an increase in security concerns. Remote employees may not be as cautious about cybersecurity best practices when working from home compared to when they are in the office. This opens up opportunities for cybercriminals to exploit vulnerabilities and launch attacks. A survey conducted by Cisco revealed that 68% of IT professionals observed an increase in security breaches since the transition to hybrid work. To address this challenge, IT managers must prioritize security awareness training, regularly update software and systems, and implement strong application access security protocols.

3.   Need for Efficient Communication

Effective communication has always been crucial in IT management, but the need for seamless communication has become even more critical in the era of hybrid work. Leaders must make sure they’re up-to-date with how team members are experiencing remote and on-site work and if they’re comfortable using technology tools. According to a survey conducted by Slack, 82% of IT professionals identified communication gaps as one of the top challenges in managing remote IT operations. To bridge these gaps, IT managers are leveraging collaboration tools, such as project management platforms, instant messaging apps, and video conferencing software, to facilitate efficient communication and ensure smooth workflow.

4.   Enhanced Infrastructure and Scalability Demands

Hybrid work has resulted in increased demands for infrastructure and scalability in remote IT management. As more employees work remotely, IT managers must ensure that the company’s infrastructure can handle the additional load and provide seamless access to necessary resources. A report by Forrester predicts that by 2025, organizations will spend $19 billion on technologies that enable remote work. This includes investments in cloud-based solutions, virtual private networks (VPNs), and scalable IT systems. IT managers need to proactively assess and upgrade their infrastructure to meet the evolving needs of hybrid work.

5.   Effective Remote Support

In a hybrid work environment, remote IT management also needs to ensure that there is a standardized support system in place to guarantee that remote and on-site employees receive quick IT assistance and support. This calls for a mechanism in place that can field and handle IT-related requests regardless of whether the employee who is facing the issue is working remotely or on-site. A helpdesk system can be an excellent solution. Robust helpdesk software that’s equipped with chat and email functionality should suffice.

There’s no denying that hybrid work is transforming the way businesses operate. In addition to its many benefits, it brings significant challenges that businesses must solve to thrive in a hybrid work environment. IT managers must navigate the loss of control over digital assets, address heightened security concerns, prioritize efficient communication, and meet enhanced infrastructure demands. By implementing proactive strategies and leveraging appropriate technologies, organizations can effectively manage their IT operations in the new era of hybrid work. Embracing these changes will not only ensure productivity and security but also foster a collaborative and flexible work environment for employees.

Here are the references for the information mentioned in the post:

Gartner Study

Gartner. (2022). Hybrid Work and the Future of Work. [Online]. Available: https://www.gartner.com/en/human-resources/insights/hybrid-work-and-the-future-of-work

Cisco Survey

Cisco. (2021). Future of Secure Remote Work. [Online]. Available: https://www.cisco.com/c/en/us/products/security/future-secure-remote-work-survey.html

Slack Survey

Slack. (2021). Remote Work in the New Normal. [Online]. Available: https://slack.com/resources/remote-work-trends-download

Forrester Report

Forrester. (2021). The Future of Work Infrastructure. [Online]. Available: https://www.forrester.com/report/The+Future+Of+Work+Infrastructure/-/E-RES166973

 

Laptop Security Best Practices

Laptops are a valuable asset for the workforce of companies of any size. They allow employees to stay connected while on the go and can are critical tools to accomplish work quickly and effectively. When work laptops contain important data and client information, it’s essential to take measures to keep them secure. Below are some of the essential steps you can take to protect your laptop from theft and keep your data safe.

Physical Security 

Laptop security begins with physical security. Always keep your laptop in a safe place when you’re not using it. If you’re carrying it with you, make sure it’s in a secure bag that thieves can’t easily access. When traveling, never leave your laptop unattended in a public space, and make sure to always keep it with you. 

System Password

It’s also important to protect your laptop with a strong system password. Use a combination of letters, numbers, and symbols to create a password that would be difficult for someone to guess. Avoid using easily guessed words like “password” or your name. You should also change your password periodically to further reduce the risk of it being guessed with a brute force approach. 

Security Software 

In addition to physical protection and local access protection, it’s essential to take steps to protect yourself when you connect your laptop to the Internet. Be sure to install cybersecurity software on your laptop and keep it up to date. The most sophisticated software is called endpoint detect & respond (EDR). The best EDR software will not only protect you from known viruses and ransomware attacks but will also detect odd behavior and respond to it immediately. 

Personal Awareness

Not all security can be handled purely by software smarts, people need to practice good cyber behaviors online to keep their system and their data safe. Avoid clicking on links or opening attachments from unknown sources, which can surreptitiously load malware or ransomware onto your laptop. When using public WiFi networks, be sure to use Virtual Private Network (VPN) software to encrypt all your activity. This prevents other lurking on the network from seeing your passwords and other private information on the network. 

Laptops are a valuable asset and a potentially weak link in your company’s security chain/ They should be protected with the best security practices. At Montra, we understand the importance of data security and have put measures in place to protect the information of our customers and their users. We offer have software and services to help you secure your laptops and other devices, secure your workforce’s identities, and secure your company’s data. If you have any questions about our security measures or how to protect your company’s laptops, please don’t hesitate to email us at sales@montra.io. 

Cyber-readiness Strategies 9 and 10: Passwords and Insurance

It’s becoming increasingly difficult to keep up with the cyber security threats out there. From ransomware and phishing to malicious insiders and business email compromises, there are many dangers lurking in the digital world that can affect your organization. To stay safe, it’s important to have a robust cyber readiness strategy in place. This starts with making sure your employees are aware of the threats and know how to protect themselves, but it also includes implementing technology solutions and procedures that can help you mitigate or prevent attacks. In our prior installment of this series, we touched on Continuous Network Intelligence and Security Awareness Training. Keep reading for strategies #9 and #10; Combating the Password Crisis and Don’t Skip Insurance.

Combat the Password Crisis 

In today’s fully connected world, passwords are the first line of defense against cyber-attacks. However, they are also often the softest target for attacks. This is because many people use weak or easily guessed passwords, and they often reuse them across multiple accounts. This makes it easy for hackers to gain access to your systems if they can just crack one password. To combat this, it’s important to have strong password policies in place. This includes using a mix of letters, numbers, and special characters, as well as changing passwords regularly. This can be managed by policy on many systems so that users are forced to use strong passwords and unique passwords across systems. For some systems, these controls cannot be set, but alerts can be triggered so that IT staff will get notified when users set their passwords poorly. 

When users are forced to use difficult and unique passwords, it’s also critical to use a password manager to help users keep track of all their different login credentials. This will make it easier for your users to comply with the password policies. Some desktop browsers have a basic password manager built-in and third-party software can also be used that provides additional features like secure password sharing within groups. 

Don’t Skip the Insurance 

No matter how well you prepare, there’s always a chance that your organization could be the victim of a cyber-attack. This is why it’s so important to have insurance in place. Cyber insurance can help cover the costs of an attack, including business interruption, data recovery, and legal fees. It can also help with reputational damage control if your organization’s name is dragged through the mud. 

Cyber-insurance is a relatively new area of business insurance, so there are a wide variety of cyber insurance carriers with different underwriting policies. It is important to do your research and find one that fits your organization’s needs and that is cost-effective. It is also helpful to work with cyber experts, who can help you make some small changes to your IT operation that can have a big impact on your cyber insurance costs. Implementing multi-factor authentication across all your applications and using DNS Security can have a positive impact on your risk scoring with an insurance carrier. 

These are just two more of the many things you can do to improve your cyber readiness strategy. Stay tuned for our next, and final installment, where we’ll be covering strategies #11 and #12; Reduce Supply Chain Vulnerabilities and Deploying a Multi-Layer Security Strategy. If you would like more information or have questions about how strong your cyber-readiness is, please contact Montra at sales@montra.io.

Policies Management in Microsoft 365

One of the great benefits of Microsoft 365 is the robust policy-setting capabilities within the platform. You can have the best security features, the most user-friendly Wi-Fi setup, and the most robust data loss prevention plan in place, but if your policy setting capabilities are not comprehensive and far-reaching, you will have difficulty keeping your operation secure and compliant. Let’s look at some of the different types of policies you might come across in Microsoft 365, as well as some best practices for setting them up and using them effectively.  

  1. Security & Compliance Policies

The Security & Compliance Center is the go-to place for all things security and compliance in Microsoft 365. From here, you can access various tools and resources to help you keep your environment secure, including the ability to create and manage policies.  

There are two types of policies that can be created in the Security & Compliance Center:  

  • Organization-wide policies: These are policies that apply to your entire organization and can be configured by anyone with the appropriate permissions.  
  • User-specific policies: These are policies that only apply to specific users or groups of users, and can be configured by anyone with the appropriate permissions. 

The settings for these policies are found under three major sections with the Security & Compliance Center: 

Microsoft Exchange Online Protection is a cloud-based security module that protects business email inboxes from spam and malware. With EO, security teams can set and enforce communication and messaging rules with ease. 

  • Threat protection policies 
  • Real-time reports 
  • Automated threat investigation and response 
  • Attack simulation features 

Office 365 Threat Intelligence uses data signals from a variety of intelligence sources such as global data centers, office clients, and compromises to give security teams the most recent information on threats to offices around the world. 

  • Threat explorer module 
  • Automated policy recommendations 
  • Threat feeds 
  • Rich analytics dashboard 

Microsoft’s Compliance Manager gives security teams the capability to assess compliance risks, as well as monitor and record compliance activity within Microsoft Cloud services, allowing them to ensure that all regulatory compliance standards are met. 

  • Audit and assessment reports 
  • Role-based access control 
  • Compliance scoring 
  • Secure evidence and activity repository 
  1. WiFi Policies 

If you’re using WiFi in your organization, then you’ll need to create a WiFi policy to make sure that only authorized users can access your network. WiFi policies can be created in the Microsoft 365 admin center, and they can be applied to entire organizations or specific users and groups.  

When creating a WiFi policy, you’ll need to specify the following:  

  • The name of the policy  
  • The description of the policy  
  • The WiFi SSID  
  • The WiFi password  
  • The type of encryption  
  • The type of authentication  
  • Whether or not users will be able to connect to the network automatically  

After you’ve created your WiFi policy, you can apply it to users and groups by going to the “Users and Groups” section in the Microsoft 365 admin center and selecting the appropriate users and groups from the list. Applying a WiFi policy to a user or group will give them the ability to connect to the network automatically, as well as manage their own connection settings.  

  1. Data Loss Prevention Policies

Organizations can use data loss prevention tools in the Office 365 Security & Compliance Center to detect, monitor, and secure highly sensitive data stored on Microsoft Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.  

  • Automated rule enforcement 
  • Automatically block sensitive content 
  • Detailed incident reports 
  • Policy templates 
  1. Web Policies – Whitelists & Blacklists 

A website blacklist is a list of websites that are blocked from being accessed. A website whitelist is a list of websites that are allowed to be accessed. Both lists can be created in the Microsoft 365 admin center, and they can be applied to entire organizations or specific users and groups.  

When creating a blacklist or whitelist, you ‘ll need to specify the following:  

  • The name of the list  
  • The description of the list  
  • The URLs that you want to block or allow  

After you’ve created your blacklist or whitelist, you can apply it to users and groups by going to the “Users and Groups” section in the Microsoft 365 admin center and selecting the appropriate users and groups from the list. Applying a blacklist or whitelist to a user or group will give them the ability to access the websites on the list automatically, as well as manage their own website access settings.  

  1. Best Practices 

While it is beneficial to learn about various Microsoft 365 policies, it is equally important to learn how to practice them effectively. Some best practices for policy management in Microsoft 365 include:  

  • Assign a dedicated administrator to manage policies  
  • Use role-based access control to limit who can create and edit policies  
  • Create informative and descriptive names and descriptions for policies  
  • Test new policies before implementing them organization-wide  
  • Review existing policies on a regular basis  

Policies are an important part of Microsoft 365, and they can help you to keep your data safe and secure. By following the best practices listed above, you can ensure that your policies are effective and easy to manage. Thanks for reading!  

Do you have any questions about policy management in Microsoft 365? Email us at sales@montra.io