Privacy Policy

Last Updated: August 23, 2024

Welcome to the web site (the “Site”) of Montra Technologies, Inc. (“Montra”, “we”, “us” and/or “our”). Montra provides an integrated platform of information technology management software and related services (together with the Site, the “Service”) to our Service visitors (“you” or “your”).

This Privacy Policy describes and is intended to help Customers, Users, and all Service visitors understand our privacy principles, what information we collect (including Personal Data), how we use that information, how we share that information, your choices concerning our data practices, and other important information. If, however, you are a Customer, please also refer to the Montra Data Processing Addendum, which sets forth the processing agreement between Montra and the Customer. In the event of conflict between the provisions of the Montra Privacy Policy and the Montra Data Processing Addendum, the Montra Data Processing Addendum will control. We consider “Personal Data” to be any information that alone or in combination with other information in our possession could be used to identify you. This Privacy Policy does not apply to any third-party applications or software that integrate with the Service (“Third-Party Services”), which are governed by their own respective privacy policies. When you access our Service through your employer or another entity (our “Customer”), please note that our Customers maintain control over the Service accounts for their organization, including the data associated with their account. If you have any questions about the specific settings and privacy practices of a Customer account, please contact the Customer whose account you use for more information.

Before using the Service or submitting any information to us, please review this Privacy Policy carefully and contact us if you have any questions. If you do not agree with the terms, please do not access or use the Service, Site, or any other aspect of Montra’s business.

1. OUR PRIVACY PRINCIPLES

We recognize that you must entrust us with information about you to receive our Service. Maintaining your trust is extremely important to us. We share our privacy principles to enable you to understand the key hallmarks of Montra’s approach to data privacy.

  • We only use your Personal Data in connection with our Services. We act as a “data processor” or “service provider” (where applicable) with respect to data transmitted to us by our Customers and their employees and contractors. We will process your Personal Data only in accordance with our Terms of Service, Data Processing Addendum, and this Privacy Policy.
  • We safeguard the security of your Personal Data as if it were our own. We believe that security certifications are good, but that security by design is better. We bake security into our product features and protect your data with the same security safeguards used to protect our own data.
  • We do not sell your Personal Data. We recognize that receiving your Personal Data is vital to provide our Services to you. Selling Personal Data would be a grave violation of trust. We want to make clear that we are not in the business of selling Personal Data and we do not intend to be.

2. INFORMATION WE COLLECT

When you interact with us through the Site and Service, we may receive Personal Data as well as other information and data (“Other Information”), as explained in more detail below.

  • Information You Provide Us. We collect your Personal Data when you, your employer, or your employer’s vendors register to use the Service, provide information when using the Site or Service, update your account information, add additional services, submit information to verify your identity, contact customer support, contact us with questions or feedback, or otherwise communicate with us. This Personal Data may vary depending on what you choose to share with us and the Service you use, and may include identification information, professional or employment-related information, demographic information, commercial information, photographs, online activity information, geolocation data, and preference information.
  • Information Third Parties Provide Us. We may collect and receive information about you, including Personal Data, from third parties, such as your employer, your employer’s service providers, and our own service providers, including for identity verification, providing the Service, and other purposes. We may also receive demographic and business industry information about you from third parties to help us better understand our users and to improve and market our Service. If you use us to manage integrated Third-Party Services, we may also have access to your Personal Data from such Third-Party Services.
  • Other Information: We may also collect, generate, and/or receive Other Information from the Site or Service as follows:
    • Service Metadata. When you interact with the Service, metadata is generated that provides additional context about the way our authorized users utilize the Service.
    • Log Data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Site or Service and record it in log files. Such log files may include the Internet Protocol (IP) address, the address of the web page visited before using the Site or Service, browser type and settings, the date and time the Service was used, information about browser configuration and plugins, language preferences and cookie data.
    • Device Information. We collect information about devices accessing the Service, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all this Other Information often depends on the type of device used and its settings.
    • Location Information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. We may also collect location information from devices in accordance with the consent process provided by your device.
    • Cookie Information: We use cookies and similar technologies to operate and administer our Service, gather and analyze usage, and improve your experience. We may also allow third-party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Service. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third-party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies.
    • Additional Information Provided to Us. We also may receive Other Information when submitted to our Site or in other ways, such as if you participate in a focus group, contest, activity or event, apply for a job, enroll in a certification program or other educational program hosted by Montra or a vendor, request support, interact with our social media accounts or otherwise communicate with us.

3. HOW WE USE INFORMATION

Montra uses information that we collect in accordance with Customer instructions, including our Terms of Service and related agreements, if applicable, Customer’s use of the Service functionality, and as required by law. Montra acts as the “data processor” or “service provider,” where applicable, of Personal Data, and Customer acts as the “controller” or “business,” where applicable. A Customer may, for example, use the Service to assign roles and configure settings, access, modify, export, share and remove Personal Data and otherwise apply its policies to the Service.

More specifically, we may use and share the information we collect as follows:

  • To provide our Service. We use the information we collect to provide, update, maintain, and protect the Service.
  • To improve and customize the Site and Service. As we seek to improve your experience with the Site and Service, we may analyze data we collect about your use of the Site or Service to inform how we can improve our Site or Service, including our software, infrastructure, user interfaces, and integrations with our partners.
  • To respond to inquiries, comments, feedback, or questions. If you contact us, we may use the information that you provide to respond.

  • To communicate with you: If you are an active Customer with a Signed Agreement, the team will contact you via phone, text message, and email. We may send you service, technical and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes in our Service and important Service-related notices, such as security and fraud notices.

  • To sell and market to you. We may contact you to tell you about new or relevant product features, to send promotional communications to you, to send gifts or other marketing communications to you, and to provide, other news we believe may be of interest to you. Additionally, as noted above, we may also utilize cookies, beacons, and mobile SDKs, to recognize your browser or mobile device in order to serve you advertisements, and analyze the effectiveness of our advertising and marketing campaigns.

  • To investigate and help prevent security issues and abuse of our Service. We may use your Personal Data and Other Information to protect the rights, property, and safety of Montra, our employees, Customers, our Users, and third-parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.

  • To comply with applicable law, regulation, or legal process. We may use your Personal Data and Other Information as permitted by law or reasonably necessary to comply with applicable law (e.g. civil or criminal subpoenas, court orders, and other compulsory orders), and to enforce this Privacy Policy, our Terms of Service, and other related agreements.

4. HOW WE SHARE INFORMATION

Montra is not in the business of selling your information. We consider maintaining your trust over your information to be a vital part of our relationship with you. We do not provide your information to third-party services for processing. The phone numbers we collect and the consent-to-contact we receive will not be shared with 3rd party providers.

Montra may share the information we collect for the following legitimate business purposes:

  • To comply with Customer’s instructions. We may share and disclose Personal Data in accordance with a Customer’s instructions, including any applicable terms in the Terms of Service or related agreements, Customer’s use of Service functionality, and in compliance with applicable law and legal process. In addition, Customer administrators and other personnel may be able to access, modify, or restrict access to Personal Data and Other Information. This may include, for example, your employer using Service features to export logs of Service activity.
  • To comply with applicable law, regulation, or legal process. We may disclose your Personal Data and Other Information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Montra, prevent fraud, act in urgent circumstances to protect the personal safety of users of the Services or the public, or protect against legal liability.
  • With corporate affiliates. We may share information we collect with our corporate affiliates, parents and/or subsidiaries, provided that our affiliates, parents and/or subsidiaries use Personal Data and Other Information in a manner consistent with this Privacy Policy.

5. YOUR CHOICES

We respect your choices over your Personal Data. When visiting our Site or using our Service, you have the following choices with respect to your Personal Data.

  • Accessing the Site. You can visit our Site without providing any Personal Data.
  • Reviewing, Updating, and Correcting Your Information. You can review, update, or correct your Personal Data in the Service through your account. If you have questions, please contact us.
  • Marketing and Promotional Communications. You may unsubscribe from marketing emails that we send to you by following the instructions contained in each promotional email we send you. If you unsubscribe, you will no longer receive marketing emails, but we will continue to contact you regarding management of your account, other administrative matters, and to respond to your requests. You may also opt-out of online behavioral advertising on the Internet by visiting the Network Advertising Initiative, or the Digital Advertising Alliance opt-out pages. You may also opt out of online behavioral advertising on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices App. Depending on your mobile device, you may also control marketing and other tracking technologies through your settings by resetting your advertising ID.
  • Do Not Track. Some web browsers may transmit “Do Not Track” signals. There is no current standard that governs what, if anything, websites should do when they receive these signals. We do not currently respond to “Do Not Track” signals. If and when a standard is established, we may revise our policy on “Do Not Track” signals.

If you would like to take additional steps to correct, amend, object to the processing or profiling of, or to delete your Personal Data not currently available through the Montra Service, please coordinate your request with the Customer whose account you use (e.g. your employer or former employer). Because Montra acts as a service provider to our Customers, in some situations, we must hear from your employer before taking additional steps. Please note that your employer may or may not be able to honor such requests to maintain a legally compliant IT record-keeping system. For example, employers in the United States are legally required to maintain records of various work eligibility, tax, and other employment documentation.

6. IMPORTANT INFORMATION

a. Our Policy Toward Children

Montra does not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Site without their permission. If you have reason to believe that a child under the age of thirteen (13) has provided Personal Data to Montra through the Site, please contact us, and we will endeavor to delete that information from our databases.

b. Links to Other Websites

This Privacy Policy applies only to the Site and Service. The Site and Service may contain links to other web sites not operated or controlled by Montra (the “Third-Party Sites”). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of those Third-Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these Third-Party Sites. Please contact the Third-Party Sites directly for information on their privacy practices and policies.

c. Security

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction and to comply with applicable state and federal privacy and security laws. We also apply the same standards to your data that we apply to our own data. However, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed to prevent interception or misuse. As a result, we must also depend on you to protect your information. You should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to us via the Internet. If you become aware of any breach of security or privacy, please notify us immediately.

d. Data Retention

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy while we have a business need to do so, or if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this Privacy Policy, our Terms of Service, or related Customer agreements. We may also retain Personal Data, for a limited period, if requested by law enforcement.

e. Aggregated or Pseudonymized Data

In an ongoing effort to better understand and serve the users of our Service, we conduct research on our Customer demographics, interests and behavior based on the Personal Data and Other Information provided to us. Such research may be compiled and analyzed on an aggregated or pseudonymized basis. This aggregated or pseudonymized information does not identify you. We may share aggregated or pseudonymized data with affiliates and partners for business or research purposes. We may also disclose aggregated or pseudonymized user statistics to describe our services to current and prospective business partners, and to third-parties for other lawful purposes.

f. California Privacy Rights Disclosure

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we act as a “service provider” with respect to the Personal Data that we receive and process through our Services, and conduct our data processing in accordance with our Terms of Service and CCPA-compliant Data Processing Addendum, which contractually sets forth the terms of our data processing as between our Customers and us. We do not sell Personal Data.

If you are a resident of California and use the Service as an employee or contractors of our Customer, you may also have additional notice rights under CCPA. In particular, CCPA provides employees and contractors residing in California with the right to be informed of the categories of Personal Data collected and the purposes for which such Personal Data is used. If you have any questions about the application of CCPA to you, please contact the Customer whose account you use for more information, including any applicable CCPA privacy notices.

If you are a resident of California and have applied for a position at Montra, we may collect and use your Personal Data for human resources and business management purposes, including identifying and evaluating candidates for potential employment as well as for future roles that may become available, recordkeeping in relation to recruiting and hiring, ensuring compliance with legal requirements including diversity and inclusion requirements and practices, conducting background checks as permitted by applicable law, protecting our legal rights to the extent authorized or permitted by law, or emergency situations where the health or safety of one or more individuals may be endangered. Your Personal Data may be accessed by recruiters and interviewers. We use third-party service providers to provide a recruiting software system. We also share your personal data with other third-party service providers that may assist us in recruiting talent, administering and evaluating pre-employment screening and testing, and improving our recruiting practices.

If you are a resident of California and believe we have collected your Personal Data outside of a “service provider” relationship, you may request to know more details about the categories or specific pieces of Personal Data we collect (including how we use and disclose this information), to delete your Personal Data (where applicable), and to not be discriminated against for exercising these rights. Please see this Privacy Policy for more details about our privacy practices. You may make a data request pursuant to your rights under CCPA by contacting us at legal@montra.io. We will verify your request using the information associated with your account, including email address. Government identification may be requested. You may also designate an authorized agent to exercise these rights. Notwithstanding the foregoing, please note that if you do not have a Montra account, we may not have enough information about you to verify your data requests, and as such, may be unable to verify and honor your requests.

g. International Users

By using our Service, you understand and acknowledge that your Personal Data may be transferred from your location to our facilities and servers in the United States. If applicable, our Data Processing Addendum, which includes Standard Contractual Clauses for EU-US transfers, will apply to any such data transfers. Please note that Montra does not specifically market or sell into countries in the EU and does not act as a data controller in a marketing or sales capacity in the EU.

h. Changes to Montra’s Privacy Policy

The Service and our business may change from time to time. As a result, it may be necessary for Montra to make changes to this Privacy Policy. Montra reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated to be effective as of the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy indicate your agreement with the terms of such revised Privacy Policy.

7. CONTACT US

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at legal@montra.io or by mail addressed to Montra Technologies, 4000 Dekalb Technology Parkway, Suite 340, Atlanta, GA 30340.