Service Delivery – Summer Internship

Service Delivery 

Atlanta, GA

Category: Support

Type: Summer Internship (June – August)

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

In the Internship in Service Delivery at Montra Solutions, you will work with Montra’s Service Delivery team to provide support for the IT services that are being provided to our customers. Work will include some direct interaction with customers and will also include fulfillment of services that require hardware and software support capabilities.

RESPONSIBILITIES:

  • Support the Service Delivery team in delivering great customer service on customer hardware, software and other systems
  • Troubleshoot issues with customer systems as well as internal systems used for supporting customer
  • Update software and maintain hardware when requested
  • Provision new or returned desktops, servers or other systems
  • Research technology solutions and report pricing and options to supervisors
  • Work on tools that improve the service delivery processes of the company

REQUIRED QUALIFICATIONS:

  • Must be open and excited to learn new technologies
  • Must have strong communication skills, both written and oral
  • Should be customer service-oriented

PREFERRED QUALIFICATIONS:

  • Experience in managed IT services, telco, cableco, security or networking
  • Experience is data analytics and visualization

EDUCATION REQUIREMENTS:

  • Must be in pursuit of a Bachelor degree at an accredited institution

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and service operations to support our rapidly growing customer base. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations, so that their applications and data are available, protected, and in compliance. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

  • You have a passion for delivering great customer service
  • You like innovating for reliability, availability and security
  • You are motivated by disrupting the norm
  • You thrive in the frenetic energy of a startup

WHAT WE OFFER

  • Competitive salary
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at

www.montra.io/careers.

Service Delivery – Summer Internship

Service Delivery 

Atlanta, GA

Category: Support

Type: Summer Internship (June – August)

Montra Solutions is an ambitious next-generation managed IT services provider with plans to revolutionize a $200B global industry. This is no ordinary startup. We have a proven management team that has successfully built and exited multiple software and managed service companies. We are seeking intelligent and motivated people with great upbeat energy and a passion for serving our customers well. We need people who want to get stuff done, but who are also smart enough to figure out new ways to automate and accelerate the work that we do. We like competing and winning, and we know that by constantly improving what we do we will continue to win and grow.

In the Internship in Service Delivery at Montra Solutions, you will work with Montra’s Service Delivery team to provide support for the IT services that are being provided to our customers. Work will include some direct interaction with customers and will also include fulfillment of services that require hardware and software support capabilities.

RESPONSIBILITIES:

  • Support the Service Delivery team in delivering great customer service on customer hardware, software and other systems
  • Troubleshoot issues with customer systems as well as internal systems used for supporting customer
  • Update software and maintain hardware when requested
  • Provision new or returned desktops, servers or other systems
  • Research technology solutions and report pricing and options to supervisors
  • Work on tools that improve the service delivery processes of the company

REQUIRED QUALIFICATIONS:

  • Must be open and excited to learn new technologies
  • Must have strong communication skills, both written and oral
  • Should be customer service-oriented

PREFERRED QUALIFICATIONS:

  • Experience in managed IT services, telco, cableco, security or networking
  • Experience is data analytics and visualization

EDUCATION REQUIREMENTS:

  • Must be in pursuit of a Bachelor degree at an accredited institution

WORKING AT MONTRA SOLUTIONS

We are building a dynamic environment that includes software development and service operations to support our rapidly growing customer base. Our customers are looking to us to provide rock-solid reliability of their hybrid IT operations, so that their applications and data are available, protected, and in compliance. We are utilizing the latest technologies to integrate disparate IT silos and automate support workflows across the entire IT operation of our customers. We are pushing the envelope for how IT services can be reliably managed and scaled, and we a looking for people that are passionate about taking this journey with us.

YOU WANT TO TALK TO US IF…

  • You have a passion for delivering great customer service
  • You like innovating for reliability, availability and security
  • You are motivated by disrupting the norm
  • You thrive in the frenetic energy of a startup

WHAT WE OFFER

  • Competitive salary
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Modern vacation policies

Montra Solutions is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at

www.montra.io/careers.

Remote Workforce Business Continuity

Ensure your Business Continuity Plan Secures your Remote Workforce

In our last Securing Remote Workers Blog, we discussed how organizations in today’s world must adapt to changing business conditions to ensure a secure remote workforce. Another critical element for securing your remote workforce is ensuring your business continuity and disaster recovery plan includes the ability to support your remote workforce with little or no notice. An organization must be capable of sustaining normal operations due to a power outage, illness, flooding, or similar event, which makes it unsafe for employees to travel onsite. In such an event that disrupts normal business operations, an organization must be capable of rapidly transitioning to a fully remote workforce.

If you already have a business continuity plan, you should consider adding remote workforce security capabilities to your plan, such as:

  • Multifactor authentication
  • Data loss prevention (DLP)
  • Advanced Threat Protection
  • Wireless connectivity

If you do not have a business continuity plan, the Department of Homeland Security provides details on the following four steps:

  1. Conduct a business impact analysis to identify time-sensitive or critical business functions and processes and the resources that support them.
  2. Identify, document, and implement to recover essential business functions and processes.
  3. Organize a business continuity team and compile a business continuity plan to manage a business disruption.
  4. Conduct training for the business continuity team and testing and exercises to evaluate recovery strategies and the plan.

For more information you can download a summary guide here.

 

PSAP Cyber Risks to 911

CISA Report on Cyber Risks to 911: TDoS

A telephony denial of service (TDoS) attack is a specific type of DDoS attack directed towards a telephone system to bring the targeted system down. These attacks can affect anyone, including our 911 infrastructure, and may often include ransomware requests. 

As such, TDoS attacks present a unique risk to public safety communications stakeholders, including Emergency Communications Centers (ECC), Publics Safety Answering Points (PSAP), and other 911 centers. 

In response, the Cybersecurity and Infrastructure Security Agency (CISA) developed the Cyber Risks to 911: Telephony Denial of Service fact sheet to educate the public safety community on TDoS threats. 

Specifically, the fact sheet reviews:

  • The most common TDoS attack vectors
  • Real-world TDoS incidents and impacts
  • Best practices to mitigate TDoS vulnerabilities

One of the key takeaways is for ECC/PSAPs should consider a managed service provider to address two of these migrations:

  • Implement the National Institute of Standards and Technology Cybersecurity Framework to improve cybersecurity posture
  • Conduct cybersecurity assessments, identify capability gaps and vulnerabilities, and determine appropriate cybersecurity standards

Take Action to Prevent Attacks:  Download CISA’s TDoS fact sheet to see the seven steps to prevent cyber attacks.

 

Remote Workforce

7 Critical Considerations for Firewall Performance in the Era of Secure Remote Work

All organizations in today’s world must adapt to changing business conditions to ensure a secure remote workforce. Traditional firewalls cannot scale across multiple applications required for secure telework, placing the burden on IT teams to upgrade existing firewalls. Upgrading outdated integrated firewalls and virtual private networks (VPN) solutions become critical requirements to ensure a secure remote workforce.

Organizations are investing in Next-generation Firewalls (NGFW) to provide performance and advanced capabilities required to scale to meet future demands of distributed teams. 

Below are seven key considerations to guide your NGFW evaluation. 

Download the report here.

1. IPsec VPN performance

Teleworking employees have access to sensitive company data. Protecting this against compromises requires the ability to ensure that remote employee connections to the company network are secure.

To ensure your network is secure, you need to validate that your NGFW can sustain the user connections and encrypted traffic load independent of the location of the users.

2. Threat protection performance

How well does your NGFW perform when running full threat protection? To sustain performance with complete threat protection, you need to insist on real numbers and a close reading of documented performance claims from your vendor.

3. SSL inspection capacity

A majority of enterprise network traffic is now encrypted, and bad actors are continuing to take advantage. Ensure that your NGFW SSL decryption and inspection can offset these security risks and provide predictable performance with minimal degradation in speed.

4. Price vs. performance

Many NGFW vendors increase the size of their firewalls to boost performance and increase the cost. With big leaps in disruptive firewall technology, ensure that your NGFW vendor combines price and performance with an eye to a smaller footprint

5. Credible third-party validation

No organization investing in NGFW should rely on a single vendor. Review third-party evaluations for detailed validation of various NGFW solutions.

6. Easy, single-pane-of-glass management

Security teams that have to toggle between multiple dashboards to assess vulnerabilities, respond to threats, and ensure system resiliency are not efficient. Rely on a vendor that can provide a seamless dashboard that aggregates information for efficient decision making.

7. Future-proofing

All organizations must embrace digital innovation and transformation to become more efficient and secure. Ensuring an NGFW that not only provides performance at agreeable cost and scale but can also anticipate future demands.